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Saturday, November 17, 2018

Terminal Vetting Reports & Terminal Satisfaction Sheets

Click to enter the database.


INTERTANKO launched its upgraded Terminal Vetting Database and provides real-time port/terminal information for tanker operators from 7 November 2007.

From 7 November 2007 INTERTANKO members have access to near real-time information about the terminals their ships plan to visit, since the Association’s Terminal Vetting Database is now hosted on the website.

INTERTANKO’s Terminal Vetting Database now works in a similar way to the SIRE and CDI systems. Any low scoring comments on a particular terminal will be forwarded by INTERTANKO to the terminal in question (withholding details of ship and owner) requesting comment from the terminal on root cause analysis and successful implementation of corrective actions and close out. The terminal’s comments will be entered into the database alongside the original report; or if no comments are received by the terminal after 30 days, then that will also be recorded.

Reflecting numerous expressions of concern from members over reports that the water depth at some terminals is less than shown on the charts, the TVD includes new questions on the accuracy of water depth at the berth.

INTERTANKO formally adopted the Terminal Vetting Database (TVD) in 2004, after a small group of members, led by Captain John Hill of Heidenreich Marine, created a database which could accommodate reports on tanker terminals world-wide for the benefit of INTERTANKO members and associate members.

INTERTANKO Marine Director, Capt Howard Snaith, says, "We very much hope that such feedback will be received positively by terminals, will encourage continuous improvement and will enhance safety at terminals, which are the critical point in the ship/shore interface."

INTERTANKO has worked closely with to ensure that the upgrade of the Terminal Vetting Database meets members’ demands.

This is not a commercial enterprise.

It is supplied at no charge to the Association’s members and associate members as a direct INTERTANKO service whose primary purpose is to enhance safety.

Manager of, Fritz Heidenreich, says, "We are happy to assist INTERTANKO by hosting the Terminal Vetting Database. Since a majority of the INTERTANKO members are also subscribing to our vetting questionnaire service, it makes sense to have the Terminal Vetting Database accessible from the same web site. We have upgraded the Terminal Vetting Database to include new internet technology which will make the system easier to use than before."


The Terminal Vetting Database is monitored by a Working Group of the INTERTANKO Vetting Committee which is chaired by its pioneer, Captain John Hill of Heidenreich Marine.

The purpose of the TVD is to take information about terminal and berth conditions at tanker ports around the world and make it available to INTERTANKO’s members and associate members in a compact one page format, through a very simple web-based database that is available to ship masters as well as shore offices.

This system does not put an approved or non-approved stamp on individual terminals. It is a simple fact-finding and fact-sharing exercise which will benefit operational safety and environmental protection at the critical phase of the ship/shore interface, and will promote continuous improvement.

Oil companies exercise due diligence in selecting well-maintained and well-managed vessels for charter. The TVD helps INTERTANKO's members exercise due diligence with regard to safety and environmental protection as they strive for zero fatalities, zero detentions and zero pollution.

The TVD also encourages terminal operators to continue to achieve high standards of operation and continuous improvement through the constructive comments received through the TVD report and through root cause analysis and corrective action

The web site was launched in June 2001. The web site’s primary function is to automate the completion of charterer and terminal questionnaires. There are currently 580 questionnaires available, which are being used by over 340 tanker owners having an aggregate fleet of over 4,300 vessels. Other industry-related companies are also using the service to access the vessel particular details posted on the web site. also offers additional online tools for owners, charterers, brokers and agents.

The revised upgraded TVD may be accessed through the INTERTANKO web site at the following link

Members are encouraged to bring this to the attention of their fleets and utlise the web access function to upload their completed reports.

Click  to enter the TVD database.

2. Terminal Satisfaction Sheets

As part of ongoing work within the Vetting Committee, INTERTANKO has now made available a "Terminal Satisfaction Sheet", which is a simple one-page feedback form. The concept behind the use of this form is to enable the ship and the company to acquire useful feedback from the terminal regarding the ship's performance, prior to the ship's departure, primarily pertaining to the safety aspects of the vessel with a focus on continual improvement.

The intention is that the ship would request a responsible person representing the terminal (this may be the jetty foreman, for example, or other terminal representative) to complete and sign the form. The Master would then submit this to the company in the usual manner.

To stimulate input and support from the vessel we encourage owners/managers to supply feedback to the vessel on the points raised, and we firmly believe that shore-based support to the vessels is important to ensure their successful use of the Terminal Satisfaction Sheets.

However, whilst we anticipate that the majority of the terminal satisifaction sheets received will be positive, what's important will be the small amount which are not and it is these that will be effective in seeking the goal of continual improvement. 

The Terminal Satisfaction Sheet can be accessed here Terminal Satisfaction Sheet

Contact:   Adele Robinson